Frequently Asked Questions

Students

Where can I download the app?


PickYourCoach is available both on iOS app store and the Google Play Store




How can I choose a coach?


On the app, you could filter as per sport or name of the coach you are looking for




What are the ways I can interact with the coach?


You can choose to do either a live session or a video analysis session




What is a live session?


A live session is a session where you can have a live video call with your selected coach




What is video analysis?


If you choose a video analysis session : you can share a short video (upto 100MB) for the coach to analyse and provide you the feedback within 24 hours




I have chosen a live session but my coach rejected my request, what do I do?


If a coach rejects your session, your refund is automatically processed and you should receive it in 4-5 business days. You may choose another coach on the app.




I am not able to call my coach for the live session, why?


Students will not be able to call a coach, only a coach can initiate a session. Even if the call drops due to any reason, the coach will call you back




I have a scheduled live session, but the coach has not called me, what do I do?


If the coach has not called you 10 minutes post the scheduled time, please send us an email at hello@pickyourcoach.com, we will have this checked and get back to you on next steps at the earliest




I have chosen a video analysis session but the coach has not responded after 24 hours, what do I do?


If the coach has not shared his/her feedback within 24 hours of you sharing the video/question, drop us an email at hello@pickyourcoach.com.




I scheduled a session, but have realized that I am unable to attend, how do I get a refund?


Unfortunately, we would not provide refunds for sessions booked and accepted by the coach.




How early should I book a session on the app?


We suggest you book a session at least 48 hours in advance. If the coach agrees and accepts your request post that, we are okay with that too.




What size of video can I send via the app?


The max size is 100 MB and you can send 3 videos that total 100 MB too.





Coaches

I am a certified coach and would like to be a coach on the app. What do I do?


Send us an email with your certificates and resume to hello@pickyourcoach.com




I am a coach and my student has not attended the scheduled live session. What do I do?


If the student has not answered your video call 3 (three) times and is late more than 15 minutes, please email us at hello@pickyourcoach.com




There is an issue with the app while doing the session, who do I contact?


Please email us at hello@pickyourcoach.com immediately and we will have this taken care off